QYLVA CARE POLICY
Fair to you.
Safe for a small studio.
Start a request
Email info@qylvaworld.com within 14 days of receiving the order. Include the order reference, the affected item and the reason for the request. Wait for return instructions before sending anything.
Item condition
For a size or color return, the item must be unworn, unwashed and returned with its tags and original packaging. Items showing wear, washing, damage after delivery or missing parts may be refused.
Exchanges
Size and color exchanges depend on available stock. The customer normally covers return and replacement delivery costs unless QYLVA sent the wrong item or confirmed a product fault.
Damaged or incorrect
Contact QYLVA within 30 days with clear photographs if an item is damaged, misprinted or incorrect. After review, QYLVA will provide the appropriate replacement, repair or refund route.
Refund timing
Approved refunds are issued to the original payment route, normally within 5–10 business days after the returned item is received and inspected. Bank processing times can vary.
Mandatory rights
This studio policy does not limit any mandatory right or remedy available under applicable Moroccan consumer law.